F.A.Q

Chuango Alarm Control Panel Questions:

Yes. Security Alarm Services (SAS) Pty Ltd has invested thousands of dollars to have our products tested and approved with A & C-TICK compliance. This approval meets the standards for Australia and New Zealand. The certification is issued by the Australian Communications and Media Authority (ACMA). Our approval number is N29249.

The first thing to consider is the functions and features you require from your alarm system. You should consider the following: Local alarm without any monitoring or a self-monitored alarm with SMS or WiFi push notifications.

A ‘Local’ alarm means that it will make noise when triggered but there is no remote monitoring option.

A ‘self-monitored’ alarm you can chose how to remotely monitor your system. This can be done via SMS and/or phone call alerts to your mobile or push notifications using your WiFi network. The Chuango G5W (3g) uses a SIM card for SMS and/or phone calls and the Chuango AW1 uses your WiFi network for push notifications.

Other things to consider are: Home arming for when you’re asleep at night; How many people will be using the system; Do you require a keypad or will remote controls be sufficient for arming and disarming the alarm; Do you want to be notified by SMS when a user has disarmed the alarm; How many areas, rooms, doors and windows do you need to protect with sensors and detectors? These are just some general things you should consider. You can always call us on 1300 855 255 to discuss your requirements and we will be happy to recommend the most suitable alarm system.

This is a security alarm that does not have any remote or self-monitoring. When the alarm is triggered it sounds the sirens and any connected strobes will flash. This is also known as a standalone security alarm.

Our Chuango G5W (3g) wireless security alarm will allow you to remotely self-monitor your protected premises using your mobile phone. This means when an event occurs that triggers your security alarm, it will send an SMS alert to up to 5 stored numbers and in addition the Chuango G5W (3g) security alarm can then dial up to 5 stored numbers if programmed to do so. The Chuango G5W alarm panel will require a standard size 3g SIM card with long life credit.

Our Chuango AW1 WiFi wireless security alarm uses your WiFi internet and you can remotely monitor your system via push notifications. It is important to understand that if your internet connection goes down or is offline then the AW1 cannot communicate with you however it will still operate and a local alarm until the internet is restored.

You can download the App for free and it can be used to set up your alarm system. You can also use the App to arm and disarm your system remotely. There are a number features with the App and it is important to note that the App will convert any command into an SMS therefore it does not use your wifi or data allowance. The App is optional as you can also set up your system simply by sending SMS commands.
You can download the App for free and it is used to set up your alarm system. You can also use the App to arm and disarm your system remotely and you can view the last 100 history events. It will also provide you with a live status of the alarm system ie. Armed, Disarmed, Home Mode. The App on your phone will use a WiFi network or the 3g and 4g mobile networks when you are away from a WiFi connection. A maximum of 5 users can have the App installed at any given time. Because the App uses data the status of your AW1 alarm will be synchronised across all devices.

No we do not. Unfortunately the B11 is not compatible to operate in Australia or New Zealand. When a phone line is connected to the system it creates noise on the phone line making it very hard to hear. It also interferes with ADSL services. Therefore we do not stock this product. We have had discussions with Chuango about this and it has been decided that the product will not be modified for Australia or New Zealand due to low sales demand. This is also the case for the A11.

The H4 uses the 2g/GSM mobile network which is of no use in Australia because the Telstra and Optus 2g/GSM networks have shut down and Vodafone will close their network on 30 September 2017.

The G5W (3g) security system is in higher demand and provides more advanced options and better SMS features than the B11. The B11 primarily relies on the phone line connection for alarm notification and it uses the GSM / 2g network as a backup. If there is an alarm condition the B11 simply dials stored numbers however you will not know what zone has been triggered furthermore you will not receive any notification if there has been a power failure, power restore or any low battery voltage alerts for sensors. The Chuango G5W (3g) alarm does provide all these features as part of the operating system. Even better still this system operates on the 3g mobile network unlike many other products on the market that still reply on the 2g/GSM networks.

We understand the B11, A11 and H4 are available from other online stores overseas however please be advised that these products are not certified or approved for use in Australia. In addition to this there will be no warranty provided for Chuango products purchased from overseas.

433MHz. This is the correct and approved working frequency for Australia & New Zealand.
There is a tamper switch on the back of the panel which will trigger an alarm if the panel is interfered with.

We recommend installing the Chuango G5W Alarm panel in a central location within your home or property. This will allow for maximum wireless signal coverage for all your wireless accessories. The G5W (3g) security alarm panel should be installed in a safe location out of direct visual sight. If a break-in occurred it is important that a sensor such as a PIR is triggered before an intruder could make their way to the control panel.

We recommend the AW1 WiFi alarm should be installed within 10 metres of your modem or router because this will provide you with a good stable connection.

Usually not however we recommend that no other wireless devices such as cordless phones, WiFi modems and routers are located within two metres of the G5W control panel. This will help with strong communication signals between your wireless devices and accessories.

The AW1 should be installed within 10 metres of your modem or router however try to allow 1 to 2 metres distance if possible. This will help with strong communication signals between your wireless devices and accessories.

Yes. The G5W has two rechargeable lithium batteries and they will provide approximately 5-6 hours of standby power. If there is a power outage the Chuango G5W (3g) panel will send you an SMS notification to inform you of the power outage. You can then take the appropriate action. When the power is restored the G5W (3g) will send you a further SMS notification to update you on the power status.

The AW1 has a rechargeable lithium battery and it will provide approximately 24 hours of standby power. Keep in mind that if there is a power outage your modem / router will not be working so you will not receive any notification from the AW1 because there will be no WiFi connection.

For local alarms such as the CG-105S, WS-280 and SPS-260, they all have built-in battery backups. The CG-105S will operate for approximately 24hours on standby power, WS-280 is 72 hours and the SPS-260 is up to 30 days without any sunlight.

The RT-101 signal repeater also has a built-in rechargeable battery backup and will last for 24hours.

If you want to use the remote self-monitoring function you will need a standard size 3g SIM card. The Chuango G5W (3g) wireless security alarm will work on the Telstra, Optus or Vodafone 3g networks. This also includes resellers such as Aldi, Amaysim, TPG, Virgin Mobile and all other resellers.

There are hundreds of pre-paid and post-paid options available and they change regularly. If you’re only going to use the remote self-monitoring function for notifying you of an alarm activation we suggest you look for a SIM card plan that offers 1 year credit expiry rather than a month to month plan.

If you will be arming and disarming the G5W via SMS then you might need a SIM plan with more credit because the G5W will send you an SMS reply each time you arm or disarm the system. If you are a heavy user then month to month might be the way to go.

The G5W and AW1 will manage up to 50 wireless sensors, 50 RFID swipe tags (G5W Only), 10 remote controls (including keypads) and unlimited wireless strobe sirens.

The local alarm systems, CG-105S, WS-280 and SPS-260 can managed 40 wireless devices in total including remote controls.

Yes. You can set the system up so that only part of your home is armed when you are at home. Some people use this feature to secure their home when they are sleeping. This means you can move about in a selected area of your home without setting the alarm off.
The 24hour zone is designed for the likes of panic buttons or other devices that require 24hour monitoring. If a sensor is set to the 24hour zone and is triggered it will sound the alarm regardless if the alarm panel is armed or disarmed.

Strobes and Sirens:

This really depends on the location where you want to install the strobe siren. Ideally a strobe siren should be installed where it is visible and high enough from the ground that it’s not easily accessible.

The WS-280 is a mains powered unit and comes with a 12volt DC power adaptor and a 10 metre cable. It’s similar to a mobile charger and you don’t need an electrician to install it as long as you have a power point within range. You can also use an extension cable if required. There’s a rechargeable lithium battery backup that will provide up to 72 hours standby power in case of a power outage.

The SPS-260 solar powered unit is a great option if there is no mains power close by however it must be installed in a location that gets some sunlight and it cannot be installed directly under an eave or in a shady spot. Also keep in mind that the sun changes pitch during different sessions. This unit comes with a rechargeable lithium battery as well as a 9volt backup battery so it will continue to operate for up to 30 days without any sunlight.

The WS-105 is an indoor mini strobe siren and plugs into a mains power point. There’s a rechargeable lithium battery backup that will provide up to 24 hours standby power in case of a power outage.

The G5W can have up to two hardwired Tophat Piezo sirens. A Piezo siren is a great addition to your alarm system because they produce an ear-piercing noise when the alarm is triggered.

Yes. The SPS-260 solar powered strobe siren is completely wireless as is the WS-105 indoor mini strobe siren. The WS-280 mains powered outdoor strobe siren must be plugged into a mains power point but is not hardwired back to the control panel. All our strobe sirens have a built-in battery backup in case of power failure or lack of sun due to bad weather. The mains powered strobe sirens will operate up to 72 hours without mains power and the solar powered unit will last for up to 30 days without sunlight.
This is an optional item for your alarm system. They are a great add-on to your system because they are wireless and simply plug into a mains power point. They provide additional noise inside your property in the case of an alarm activation.
Yes. There is an output terminal on the back of the G5 Alarm panel. You can connect one hardwired outdoor strobe siren with a maximum rating of 500mA.

Sensors and Detectors:

PIR stands for Passive Infrared and this is an electrical component used in a PIR motion sensor. It detects movement and heat of an object passing through its detection range ie. human body. PIR’s are used to protect open spaces such as a lounge room, bedroom, living room, hall ways etc.

The Chuango PIR-910 is pet immune up to approximately 25kg in total animal weight. If you have one or more dogs with a combined weight exceeding 25kg the pet immune function will not work and you will experience false alarms. 25kg is a guide only.

Animal height also plays a factor when the PIR sensor is determining whether an object is human or animal. Cats can falsely trigger pet immune PIR’s if they climb on tables, lounge chairs and kitchen benches.

It’s very important to install pet immune PIR’s correctly and in the right location. The PIR-910 must be parallel to the wall and not pointed in a downward direction because it will stop the pet immune function from working. NB: The following PIR’s are not pet immune: PIR-700, PIR-800, PIR-926

Yes. The PIR-926 is designed for outdoor use. It is solar powered with backup battery. The PIR-926 is the only PIR that can be used outdoors. Installing any other PIR model outside will course false alarms.
The PIR-700: 360 degrees by 6 metres. PIR-800: 15 degrees by 5 metres. PIR-910: 110 degrees by 8 metres. PIR-926: 110 degrees by 8 metres
These are also known as Reed Switches. There are two parts to this sensor. One is the Reed switch (larger part) and the other is a magnet. When the magnet is parted from the Reed switch this triggers the sensor.
We recommend changing the batteries yearly however some sensors have a two way reporting function which means you will receive an SMS alerting you to which wireless sensors need to have a new battery. We still recommend you check each sensor once a year.
Most of the sensors require one or two AA batteries, some require AAA batteries. The remote controls use a CR2025 button battery. Refer to the user manual for more information. You can access a download version here: http://securityalarmservices.com.au/product-manual-downloads.html

Remote Controls, RFID Tags & Wireless Keypads:

A maximum of 10 remote controls (including wireless keypads) can be connected.

RFID Tags are used to arm and disarm the G5W (3g) alarm by holding the tag up to the round circle on the G5W panel. They can also be used with the KP-700 wireless keypad to disarm the system. You can have a maximum of 50 RFID Tags connected to the system. An additional feature of the RFID Tags is that you can program the first 30 tags to send a system Arm and Disarm SMS alert to a stored mobile number. This is an excellent feature if you want to know when your security alarm has been armed or disarmed and by who.

Other Questions:

Security Alarm Service (SAS) Pty Ltd is an authorised agent and distributor of Chuango Security Technology Corporation. We only sell genuine Chuango products and we provide a local two year warranty which is backed by Chuango. Unless these other online stores are authorised to sell Chuango products there will be no warranty and it is likely you are purchasing a fake copy of the Chuango brand and not the genuine Chuango product. Below is a link to Chuango’s website with their statement on un-authorised sellers of their branded products. http://www.chuango.com/english/newsdet.asp?moduletype=2&channelid=2&id=86
SAS is an authorised Chuango agent and distributor in Australia and New Zealand. We only sell genuine Chuango products. We are local which means if there is a warranty issue you don’t need to be concerned as we take care of this for you. Being local means you have access to our aftersales technical support from 9am to 5pm Monday to Friday and 9am to 1pm Saturdays.

GSM is the 2g mobile communications network used by the earlier model of the Chuango G5 (GSM) alarm panel. Telstra, Optus and Vodafone operate this network along with their own 3g and 4g networks. Telstra closed their GSM network on 01/12/2016 and Optus on 01/04/2017. Vodafone will be closing down their GSM network on 30 September 2017.

The new Chuango G5W (3g) wireless home security alarm uses the 3g mobile network. You will require a standard size 3g SIM card in order to connect your Chuango G5W wireless security alarm to the 3g network. This will allow you to use all the remote self-monitoring features and functions of the G5W alarm system.

Short Message Service known as an SMS or text (txt) is simply a message sent to or from your mobile phone.
433MHz. This is the correct and approved working frequency for Australia & New Zealand.

Not always. Before you make a purchase it is always a good idea to ensure the product is on the correct and approved frequency of 433MHz. Chuango products purchased directly from overseas ie. China will be on the 315MHz frequency which is not compatible with our approved products.

In addition to this, Chuango products purchased from online stores overseas means that there will be no warranty on those products. Chuango only offers warranty on products purchased through an authorised distributor or reseller such as Security Alarm Services. Below is a link to the Chuango website that clearly states Chuango’s position on their product warranty conditions: Chuango's Statement on overseas purchases

This is not a requirement as our products are designed with simple ‘DIY’ in mind. Our alarm systems are partly pre-programed when they are dispatched from our office which helps make the installation process very easy.

If you prefer to have an installation service please contact us on 1300 855 255 and we will check if we have and installation service in your location. Currently installations are available in Brisbane, Melbourne, Adelaide, Hobart and Perth.

Security Alarm Services (SAS) Pty Ltd prides itself on the amount of positive feedback when it comes to after sales customer service and technical support. We provide this service via telephone and email and best of all we provide this service free of charge. We are available between the hours of 9am-5pm Monday to Friday and 9am-1pm Saturdays.
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